Spin My Plates

Merging Powerful Coaching with Tech Support to solve your problems with ease.

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Don’t Throw The Computer Out The Window!

Software Help

  • Google SEO/Search Console/
  • Google Calendar/Gmail/One/Drive/GMB/Maps/
  • Photoshop/Lightroom/Filmora Wondershare
  • Microsoft Office/PC’s/Laptops
  • Apple Macbook/iPad/iPhone
  • WordPress Websites/Buddypress/Memberships/E-Commerce
  • Slack/Asana/17 Hats
  • Social Media Facebook/YouTube/Google My Business/LinkedIn
  • Social Schedulers Hootsuite/Buffer/Social Champ
  • Web Hosting
  • Email Management Mailchimp/Thunderbird/Outlook/Gmail/Business Email
  • Android use/Apps
  • Google Drive/OneDrive/Dropbox
  • Cyber Safety and Security
  • Xbox/Minecraft and Roblox (Kid Safety)
N

Remote Support

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While You Watch/Learn

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Fix Things!

Hardware Help

  • Purchasing New Devices such as PCs, Macbooks, Phones etc…
  • Slows Computers
  • Reviving Old Computers
  • Fixing Phone Screens
  • Upgrading Memory
  • Using Modems/Routers
  • Setting Up Xboxes/Playstations/Nintendo
  • Setting Up New Computers/Laptops
N

Site Visits

N

In The Workshop

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F.A.Q

What is ‘Tech Support’?

From Wikipedia:

“Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support provides help regarding specific problems with a product or service, rather than providing training, provision or customization of the product, or other support services. Most companies offer technical support for the services or products they sell, either included in the cost or for an additional fee. Technical support may be delivered over by phone, e-mail, live support software on a website, or other tools where users can log an incident. Larger organizations frequently have internal technical support available to their staff for computer-related problems. The Internet can also be a good source for freely available tech support, where experienced users help users find solutions to their problems.[not verified in body] In addition, some fee-based service companies charge for premium technical support services.”

What ‘tech’ could you provide support with?

I have a broad range of skills in the following areas (if you don’t see the item that you need help with listed, please ask):

  • Zoom/Skype/Google Hangouts
  • Google SEO/Analytics/Search Console/Digital Marketing (Certified)/Calendar/Gmail/One/Drive/GMB/Maps/
  • Copywriting
  • Photography/Videography
  • Photo Editing/Video Editing
  • Microsoft Products Office/PC’s/Laptops
  • Apple Products Macbook/iPad
  • WordPress Websites All non-coding aspects/Buddypress/Memberships/E-Commerce
  • Basic levels of coding CSS and HTML
  • Project Management
  • Client and Calendar Management
  • Social Media Facebook/YouTube/Google My Business/LinkedIn
  • Social Schedulers Hootsuite/Buffer/Social Champ
  • Web Hosting
  • Email Management Mailchimp/Thunderbird/Outlook/Gmail/Business Email
  • Android use/Apps (non-developer)
  • Speeding up PC’s/Remote PC Working/Fixing/Software Issues/Virus Removal
  • Google Drive/OneDrive/Dropbox
  • Cyber Safety and Security
  • Xbox/Minecraft and Roblox (Kid Safety)

 

I am not an expert in any one field but have used all the above products in the last 15-25 years, some extensively.  I am not going to do any work that I am unfamiliar with. If I am unskilled at the task you require – I will say so.

 

Are you insured?

Yes!  I have extensive insurance with Hiscox and have also completed their Cyber Academy training in Online Security, Data Protection and Managing Online Risks.

I have the following insurance:

  • Professional Indemnity £2m (for me and any subcontractors)
  • Public and Product Liability £1m
  • Cyber and Data £100K (Losses and Claims)
  • Crisis Containment £25K
How do I know my details are safe?

Alongside (and as a stipulation of) my insurance, I also take Data Protection and Privacy very seriously.  Data is stored in my Client and Project Management Software (17Hats), Email Software (SiteGround and Mailchimp) and Web Host (where appropriate) all that have vigorous GDPR and Data Compliance Policies.  I use a very robust password and data locker called LastPass with 2-factor authentications.  

 

I use long, random passwords (over 16 characters) and change them regularly.  Anyone that has worked closely with me knows how annoyingly picky I am about passwords, especially for email

 

Your details will be stored solely for the purposes of the work we do and then will be securely deleted (except invoices and that which is legally required to keep secure).

 

I make regular off-computer backups of data and save it on an encrypted (protected) external Hard Drive.  This is regularly checked and maintained.

 

For Remote Working (where required)  I will log in to your computer using TeamViewer software (which you will have to download).  This enables you to be able to see and watch any remote sessions I do on your computer and I need you to give me a password each time you want me to log-in.  This password is changed each session so I can never get back in without your knowledge.

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