Tech Support

How I can help You:

I have a broad range of skills in the following areas (if you don’t see the item that you need help with listed, please ask):

  • Zoom/Skype/Google Hangouts
  • Google SEO/Analytics/Search Console/Digital Marketing (Certified)/Calendar/Gmail/One/Drive/GMB/Maps/
  • Copywriting
  • Photography/Videography
  • Photo Editing/Video Editing
  • Microsoft Products Office/PC’s/Laptops
  • Apple Products Macbook/iPad
  • WordPress Websites All non-coding aspects/Buddypress/Memberships/E-Commerce
  • Basic levels of coding CSS and HTML
  • Project Management
  • Client and Calendar Management
  • Social Media Facebook/YouTube/Google My Business/LinkedIn
  • Social Schedulers Hootsuite/Buffer/Social Champ
  • Web Hosting
  • Email Management Mailchimp/Thunderbird/Outlook/Gmail/Business Email
  • Android use/Apps (non-developer)
  • Speeding up PC’s/Remote PC Working/Fixing/Software Issues/Virus Removal
  • Google Drive/OneDrive/Dropbox
  • Cyber Safety and Security
  • Xbox/Minecraft and Roblox (Kid Safety)

 I am not an expert in any one field but have used all the above products in the last 15-25 years, some extensively.  I am not going to do any work that I am unfamiliar with. If I am unskilled at the task you require – I will say so.

Self Employed?

If you are worried about doing your work online because of Coronavirus I could help. Or maybe you just want to talk?

I will support you for a small donation or for free whatever you can afford

 http://paypal.me/clairehirstspinplate

PC, Apple, Skype, Zoom, WordPress, Canva, Social Media, MS Office, Mobile Phone, SEO and more…

Many self-emplyed are worried because there is no clear financial support at the moment from the Government in light of Covid-19. I am one of them. You probably are too.

That is why donation is optional. I want to help however I can and, I too need help for my family. Together we can get through this!

I may not be a guru or specialist expert at any one ‘tech’ genre but have a broad range of skills and have been studying and working with computers and technology since the early ’90s.

I have completed the Google Digital Garage Certificate in Digital Marketing and hold Certificates from the Hiscox (My Insurers) Cyber Academy in online safety and security. You can view these on my LinkedIn profile here:
https://www.linkedin.com/in/claire-hirst/

I am also a Business Coach due to complete my AC Accredited Diploma in Coaching next week.

I am now, like many others, homeschooling my child but will be available as often as I can.

If there is any way I can support you I will. I’m not a therapist or counsellor but I know loads who are happy to help emotionally. If I can ease the strain technologically, I will.

Call me on 07816161274

To Donate (optional but gratefully received) paypal.me/clairehirstspinplate

FAQ

What is ‘Tech Support’?

From Wikipedia:

Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support provides help regarding specific problems with a product or service, rather than providing training, provision or customization of the product, or other support services. Most companies offer technical support for the services or products they sell, either included in the cost or for an additional fee. Technical support may be delivered over by phone, e-mail, live support software on a website, or other tools where users can log an incident. Larger organizations frequently have internal technical support available to their staff for computer-related problems. The Internet can also be a good source for freely available tech support, where experienced users help users find solutions to their problems.[not verified in body] In addition, some fee-based service companies charge for premium technical support services.”

What ‘tech’ could you provide support with?

I have a broad range of skills in the following areas (if you don’t see the item that you need help with listed, please ask):

  • Zoom/Skype/Google Hangouts
  • Google SEO/Analytics/Search Console/Digital Marketing (Certified)/Calendar/Gmail/One/Drive/GMB/Maps/
  • Copywriting
  • Photography/Videography
  • Photo Editing/Video Editing
  • Microsoft Products Office/PC’s/Laptops
  • Apple Products Macbook/iPad
  • WordPress Websites All non-coding aspects/Buddypress/Memberships/E-Commerce
  • Basic levels of coding CSS and HTML
  • Project Management
  • Client and Calendar Management
  • Social Media Facebook/YouTube/Google My Business/LinkedIn
  • Social Schedulers Hootsuite/Buffer/Social Champ
  • Web Hosting
  • Email Management Mailchimp/Thunderbird/Outlook/Gmail/Business Email
  • Android use/Apps (non-developer)
  • Speeding up PC’s/Remote PC Working/Fixing/Software Issues/Virus Removal
  • Google Drive/OneDrive/Dropbox
  • Cyber Safety and Security
  • Xbox/Minecraft and Roblox (Kid Safety)

 

I am not an expert in any one field but have used all the above products in the last 15-25 years, some extensively.  I am not going to do any work that I am unfamiliar with. If I am unskilled at the task you require – I will say so.

 

Are you insured?

Yes!  I have extensive insurance with Hiscox and have also completed their Cyber Academy training in Online Security, Data Protection and Managing Online Risks.

I have the following insurance:

  • Professional Indemnity £2m (for me and any subcontractors)
  • Public and Product Liability £1m
  • Cyber and Data £100K (Losses and Claims)
  • Crisis Containment £25K
How do I know my details are safe?

Alongside (and as a stipulation of) my insurance, I also take Data Protection and Privacy very seriously.  Data is stored in my Client and Project Management Software (17Hats), Email Software (IONOS and Mailchimp) and Web Host (where appropriate) all that have vigorous GDPR and Data Compliance Policies.  I use a very robust password and data locker called LastPass with 3-factor authentications.  

 

I use long, random passwords (over 16 characters) and change them regularly.  Anyone that has worked closely with me knows how annoyingly picky I am about passwords, especially for email

 

Your details will be stored solely for the purposes of the work we do and then will be securely deleted (except invoices and that which is legally required to keep secure).

 

I make regular off-computer backups of data and save it on an encrypted (protected) external Hard Drive.  This is regularly checked and maintained.

 

For Remote Working (where required)  I will log in to your computer using TeamViewer software (which you will have to download).  This enables you to be able to see and watch any remote sessions I do on your computer and I need you to give me a password each time you want me to log-in.  This password is changed each session so I can never get back in without your knowledge.

 

How long can you support me during the Covid-19 crisis?

My support services are usually £1 per minute paid in advance.  

 

However, during the crisis I am offering 1 hour per week for a donation of your choice (or free if you are really desperate).  This can be added after the session is complete.

 

Extra requirements can be added for half the usual rate (50p per minute).

 

I will do this until the end of June 2020 or when circumstances force me to end the offer otherwise – whichever is sooner.

What if circumstances change?

The crisis support is available only while I am available and my family needs, health and fully-paying clients take priority at this time.  

 

We will arrange sessions on a week-by-week basis and not in advance.  First-come-first-served.  

 

If I have to cancel or change dates and times I reserve my right to do so and at short notice – as do you!

 

If we start to work together and your needs and requirements change or you change your mind I cannot guarantee that any changes I have made will be reversible.  

 

Where possible I always backup before I start work and regularly along the way.  

 

A change in requirements can be discussed and agreed on a case-basis as we go along wherever needed.  I am flexible.

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