I have a broad range of skills in the following areas (if you don’t see the item that you need help with listed, please ask):
I am not an expert in any one field but have used all the above products in the last 15-25 years, some extensively. I am not going to do any work that I am unfamiliar with. If I am unskilled at the task you require – I will say so.
From Wikipedia:
“Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support provides help regarding specific problems with a product or service, rather than providing training, provision or customization of the product, or other support services. Most companies offer technical support for the services or products they sell, either included in the cost or for an additional fee. Technical support may be delivered over by phone, e-mail, live support software on a website, or other tools where users can log an incident. Larger organizations frequently have internal technical support available to their staff for computer-related problems. The Internet can also be a good source for freely available tech support, where experienced users help users find solutions to their problems.[not verified in body] In addition, some fee-based service companies charge for premium technical support services.”
I have a broad range of skills in the following areas (if you don’t see the item that you need help with listed, please ask):
I am not an expert in any one field but have used all the above products in the last 15-25 years, some extensively. I am not going to do any work that I am unfamiliar with. If I am unskilled at the task you require – I will say so.
Yes! I have extensive insurance with Hiscox and have also completed their Cyber Academy training in Online Security, Data Protection and Managing Online Risks.
I have the following insurance:
Alongside (and as a stipulation of) my insurance, I also take Data Protection and Privacy very seriously. Data is stored in my Client and Project Management Software (17Hats), Email Software (IONOS and Mailchimp) and Web Host (where appropriate) all that have vigorous GDPR and Data Compliance Policies. I use a very robust password and data locker called LastPass with 3-factor authentications.
I use long, random passwords (over 16 characters) and change them regularly. Anyone that has worked closely with me knows how annoyingly picky I am about passwords, especially for email
Your details will be stored solely for the purposes of the work we do and then will be securely deleted (except invoices and that which is legally required to keep secure).
I make regular off-computer backups of data and save it on an encrypted (protected) external Hard Drive. This is regularly checked and maintained.
For Remote Working (where required) I will log in to your computer using TeamViewer software (which you will have to download). This enables you to be able to see and watch any remote sessions I do on your computer and I need you to give me a password each time you want me to log-in. This password is changed each session so I can never get back in without your knowledge.
My support services are usually £1.08 per minute. I am offering concessions to those in financial hardship because of the crisis. Call me 07816161274.
Crisis support is available only while I am available and my family needs, health and fully-paying clients take priority at this time.
We will arrange sessions on a week-by-week basis and not in advance. First-come-first-served.
If I have to cancel or change dates and times I reserve my right to do so and at short notice – as do you!
If we start to work together and your needs and requirements change or you change your mind I cannot guarantee that any changes I have made will be reversible.
Where possible I always backup before I start work and regularly along the way.
A change in requirements can be discussed and agreed on a case-basis as we go along wherever needed. I am flexible.
